Return policy

  • Can I cancel my Perfume Studio order?
You can, but be quick. We aim to dispatch all The Perfume Studio orders the next working day and so we may be unable to stop it from being dispatched to you.
However, you still have a legal right to cancel or return your order within 14 days without giving reason. The cancellation period expires 14 days from the day after you receive the products. To cancel your order, you can either inform us in writing or you can call our Customer Service Team. You must also return the products to us within 14 days of receiving it and at your own cost.
You will receive a full refund of the price paid for the products upon their return and inspection.
  • How do I return my Perfume Studio order for a refund?
Please securely package the items you wish to return, include a note explaining the reason you wish to return the product and post to: The Perfume Studio, Street no. 3, Baba Deep Singh Nagar, Dugri, 141006, Ludhiana
For all returns please retain your certificate of posting until you have received your refund or exchange from The Perfume Studio.
Please note that all returns are at your own expense. The Perfume Studio will not refund the cost of return postage.
  • How long will it take to process my refund?
We will refund you within 3 days of your receiving your returned order and we will email you when your refund has been processed. The money may take 3-6 working days to show in your account. Unfortunately these timescales are dependent on your card-issuing bank and are completely out of our control. Once we have issued the refund, there is nothing we can do to make this go back in to your account any quicker.
  • I’ve purchased a package or multi-buy, but wish to return a single item?
Yes, you can return one package out of multi-packages from your order. We will refund your money of returned order but you have to pay the return charged by your own.
In the case of faulty or defective goods being received please contact get in touch with our Customer Service Team to discuss.